Privacy Policy

I. General Provisions

1. This Policy applies to Ninja Cloud Networks Ltd. and you, the user of RenzheCloud.
   1. Ninja Cloud Networks Ltd. is the owner and service provider of the website renzhe.cloud, referred to in this Policy as “we”, “us”, or “this website”. The websites or services mentioned in this Policy, including data transmission services, network connectivity services, hosting services, or website hosting services, are collectively referred to as the “website” or “services”.
2. This Privacy Policy describes how we use your information. When you register on this website, purchase products, or otherwise use our online services, this Policy applies to the relevant processing of information. This Policy does not cover information collected from other third-party websites.

II. Changes to This Policy

We reserve the right to modify, revise, or update this Policy, our other policies, and our agreements at any time. You should revisit this page periodically and refresh the page in your browser to check whether this Policy has been updated. You should note the last updated date shown on this page. If the last updated date has not changed, this Policy can generally be considered unchanged since your last review. If the last updated date has changed, this Policy has been updated or edited, and the updated version will replace the previous version immediately after publication.

III. Personal Information We Collect

Users who visit our website may interact with us. Depending on the level of your interaction, we may collect different types of information. The types of information collected include:

1. Members - Members are users who have registered or subscribed to our services. Members may need to provide an email address and other information related to accounts, orders, or service usage.
2. Visitors - Visitors are users who have not entered account information or other actively submitted data on any page. We may collect limited information from the browser, such as cookies, IP addresses, and other passively collected information.

IV. How We Collect Information

1. Passive Collection - We may use cookies or similar technologies to collect information about you in order to improve website experience, maintain login status, enhance service security, and optimize website functionality. Such information may include, but is not limited to, IP address, user ID, geographic location, session data, and browser information.
2. Active Collection - When you complete a registration form, purchase services, submit a ticket, or otherwise actively provide information to us, we collect the relevant information. For example, the registration page: https://renzhe.cloud/auth/register. We reserve the right to add other information collection entry points in the future.

V. How We Use Your Information

We will not arbitrarily use or share the personal information of visitors and members unless consistent with this Privacy Policy. We may use, process, or disclose relevant information when reasonably necessary, including but not limited to the following purposes:

1. To create, maintain, and manage your account.
2. To process orders, payments, subscriptions, service activation, renewals, and after-sales support.
3. To operate, maintain, troubleshoot, improve, and protect our services.
4. To identify, investigate, or handle conduct that violates this website’s Terms of Service, Acceptable Use Policy, or applicable laws and regulations.
5. To disclose necessary information as required by laws, regulations, government authorities, judicial authorities, or compliance obligations.

VI. Our Notices

We may periodically send you announcements, including information about existing services, new services, system updates, service changes, maintenance notices, security alerts, or other account-related information. You may opt out of certain marketing notices through the ticket system or by using the method provided at the bottom of emails. Even if you opt out of marketing emails, you may still receive system notices related to your account, security, orders, subscriptions, or service status.

VII. Our Commitment to Data Security

We take reasonable measures to protect user information, including but not limited to data encryption, access control, system security maintenance, and risk monitoring. We make reasonable efforts to maintain the integrity and security of our networks and systems.

However, please understand that no internet environment is absolutely secure. Although we take reasonable security measures, we cannot guarantee that any security measure can completely prevent unauthorized third parties from obtaining information. If a security incident occurs, we will take necessary measures based on the actual circumstances and fulfill relevant notification obligations within the scope required by law.

VIII. How to Access or Modify Your Information

We provide members with ways to access or modify registration information. You may log in to the account center to modify certain account information. If you need to further access, modify, or process your relevant information, please contact us through online customer service or the ticket system.

IX. Questions About This Privacy Policy

If you have any questions about this Privacy Policy, please contact us through online customer service or the ticket system.